Shipping policy
Last updated: June 2026
Thank you for shopping with Essência Decor Studio.
As all of our candles and jesmonite décor pieces are handcrafted and made to order, please review the following shipping information before placing your order.
Processing Time
Most orders are handmade specifically for each customer after purchase.
Please allow approximately 2–5 business days for production before your order is dispatched.
During busy periods, holidays, or promotional campaigns, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
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Portugal & Spain: 1–3 business days
Please note that delivery times are estimates and may vary depending on the destination and shipping carrier.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery destination and order value.
Any available free shipping promotions will be displayed on the website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.
Delays
While we do our best to ensure timely delivery, Essência Decor Studio is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, or other circumstances beyond our control.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery at:
Please include your order number and photographs of both the packaging and the product.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Essência Decor Studio cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses provided at checkout.
Contact
If you have any questions regarding shipping, please contact: